App is intermittently slow [us-west-1][by_company_00009]

Incident Report for Front

Resolved

This incident is currently resolved. We've scheduled a database maintenance for later today to prevent the issue from reoccurring: https://www.frontstatus.com/incidents/w4v2qjtb2dqy

Posted Aug 09, 2024 - 01:42 UTC

Monitoring

The issue has subsided due to a natural reduction in database load. We are continuing to work on a database upgrade to prevent this issue from reoccurring tomorrow.

Posted Aug 08, 2024 - 22:14 UTC

Identified

We identified a low-level bug in a database service that appears to be causing this issue, and are working on a short-term mitigation.

Posted Aug 08, 2024 - 18:43 UTC

Update

We are continuing to investigate a database performance issue that is causing intermittent user-visible slowness and errors.

Posted Aug 08, 2024 - 17:18 UTC

Investigating

We are currently investigating this issue.

Posted Aug 08, 2024 - 15:27 UTC

This incident affected: App.