Front Status

Search is affected for some customers in [us-west-1]

Investigating - We're currently investigating search delays and search unavailability for some customers.
Aug 8, 19:18 UTC

App Operational

Real time events Operational

API and integrations Operational

Push notifications Operational

SMTP (non-Gmail / O365) Operational

Gmail Operational

O365 Operational

Facebook Operational

Twitter Operational

Twilio Operational

Smooch Operational

Intercom Operational

Talkdesk Operational

Front chat Operational

Transactional emails Operational

Search engine Degraded Performance

Calendar Operational

Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 8, 2022

Unresolved incident: Search is affected for some customers in [us-west-1].

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Delays in real-time events [us-west-1]

Resolved - This incident has been resolved.
Aug 4, 15:25 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 15:23 UTC

Identified - The issue has been identified and a fix is being implemented.
Aug 4, 15:15 UTC

Investigating - We are currently investigating this issue.
Aug 4, 15:05 UTC

Aug 3, 2022

No incidents reported.

Aug 2, 2022

Message delivery issues

Resolved - This incident has been resolved.
Aug 2, 12:03 UTC

Monitoring - The fix has been deployed, we're monitoring before resolution.
Aug 2, 11:51 UTC

Identified - We have identified the issue and a fix is being deployed.
Aug 2, 11:32 UTC

Update - We are continuing to investigate this issue.
Aug 2, 11:24 UTC

Update - We are getting reports of stuck deliveries for other message types. We are still investigating.
Aug 2, 11:14 UTC

Investigating - Emails sent using SMTP channels are stuck sending. This does not impact Gmail and O365 channels.
We are currently investigating.
Aug 2, 10:49 UTC

Aug 1, 2022

Delays in updating data in our analytics engine [us-west-1][by_company_00017]

Resolved - This incident has been resolved.
Aug 1, 16:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 1, 15:19 UTC

Identified - The issue has been identified and a fix is being implemented.
Aug 1, 15:10 UTC

Investigating - We are currently investigating this issue.
Aug 1, 14:52 UTC

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

Jul 25, 2022

Search is temporarily unavailable in [us-west-1]

Resolved - This incident has been resolved.
Jul 25, 16:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 16:21 UTC

Investigating - We are currently investigating this issue.
Jul 25, 16:15 UTC