All Systems Operational
Uptime over the past 90 days. View historical uptime.
App ? Operational
Real time events ? Operational
API and integrations ? Operational
Push notifications ? Operational
SMTP (non-Gmail / O365) ? Operational
Gmail ? Operational
O365 ? Operational
Facebook ? Operational
Twitter ? Operational
Twilio ? Operational
Smooch ? Operational
Intercom ? Operational
Talkdesk ? Operational
Front chat ? Operational
Transactional emails ? Operational
Search engine ? Operational
Calendar ? Operational
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 13, 2020

No incidents reported today.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020
[us-west-1] We are experiencing elevated errors on search queries in the US region
Resolved - This incident has been resolved.
Aug 10, 21:03 UTC
Monitoring - Our search application metrics are back to normal. We are still working on processing the backlog of conversations being added to our search engine.
Aug 10, 20:26 UTC
Update - We have identified the root cause and have applied some remediation efforts. We are no longer returning errors on search requests.

We are working through processing the backlog of conversations and contacts for search.
Aug 10, 20:05 UTC
Identified - We have identified the root cause and have applied some remediation efforts. We are working through processing the backlog of conversations for search.
Aug 10, 19:48 UTC
Investigating - Searching for conversations may be unresponsive at the moment.
Aug 10, 18:45 UTC
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
[facebook] Issues sending new messages
Resolved - This incident has been resolved by facebook.
Aug 7, 01:10 UTC
Update - Facebook has updated their status page, available here: https://developers.facebook.com/status/issues/338776870472085/
Aug 7, 00:45 UTC
Identified - Facebook has acknowledged an issue on its end, preventing messages from being sent.
We can receive new messages.

We're in contact with their support and will update you as soon as this is fixed.
Aug 6, 21:23 UTC
Aug 6, 2020
Aug 5, 2020
Real time event delays
Resolved - This incident has been resolved.
Aug 5, 20:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 20:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 5, 20:23 UTC
Investigating - We are currently investigating this issue.
Aug 5, 20:17 UTC
Aug 4, 2020
Search is not working
Resolved - [eu-west-1] This incident has been resolved.
Aug 4, 06:34 UTC
Monitoring - [eu-west-1] A fix has been implemented and we are monitoring the results.
Aug 4, 06:24 UTC
Investigating - [eu-west-1] We are experiencing elevated errors on search queries in the EU region. Searching for conversations, contacts, tags and signatures may be unresponsive at the moment.
Aug 4, 06:19 UTC
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

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