Front Status

Search Issues in the US Region

Identified - We continue to work on fixing the root cause as our systems are recovering.
Jun 4, 20:02 UTC

Monitoring - US search is recovered but we are continuing to monitor and investigate the cause
Jun 4, 19:34 UTC

Investigating - We are experiencing elevated errors on search queries in the US region. Searching for conversations, contacts, tags and signatures may be unresponsive at the moment.
Jun 4, 19:11 UTC

App Operational

Sync engine Operational

Real time events Operational

API Operational

Push notifications Operational

Mandrill Operational

SendGrid Operational

Smooch Operational

Intercom Operational

Facebook Operational

Twilio Operational

Twitter Operational

Integrations Operational

Transactional emails Operational

Search engine Partial Outage

Front Chat Operational

Calendar Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2020

Unresolved incident: Search Issues in the US Region.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

Recent conversations may not show up in search results

Resolved - The issue has been resolved. All affected conversations are now up to date in our search engine.
May 28, 21:02 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 20:33 UTC

Identified - The issue has been identified and a fix is being implemented.
May 28, 20:21 UTC

Investigating - We are experiencing delays in search indexing in the US.
Most recent conversations may not appear immediately in the search results.
May 28, 19:41 UTC

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

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