Front Status

All Systems Operational

App Operational

Real time events Operational

API and integrations Operational

Push notifications Operational

SMTP (non-Gmail / O365) Operational

Gmail Operational

O365 Operational

Facebook Operational

Twitter Operational

Twilio Operational

Smooch Operational

Intercom Operational

Talkdesk Operational

Front chat Operational

Transactional emails Operational

Search engine Operational

Calendar Operational

Analytics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2022

No incidents reported today.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

Rule autoreplies for Twilio channels not sending [twilio]

Resolved - This incident has been resolved.
Sep 22, 22:02 UTC

Monitoring - We have deployed the fix. We are now working on retrying all auto-replies that did not get sent in the past 24 hours.
Sep 22, 21:38 UTC

Update - We are continuing to work on a fix for this issue.
Sep 22, 21:11 UTC

Identified - We're aware of an issue that is causing all rule-based autoreplies for Twilio channels to not be sent for the past 24 hours. We believe we've identified the issue and are working on a fix. Once the fix is rolled out, we'll begin retrying all autoreplies that did not send.
Sep 22, 20:53 UTC

Sep 21, 2022

The rule editor is unavailable and displaying an error message

Resolved - This incident has been resolved.
Sep 21, 10:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 10:05 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 21, 09:50 UTC

Sep 20, 2022

New signups are failing

Resolved - This incident has been resolved.
Sep 20, 05:20 UTC

Update - We are working with our partner AWS to implement the fix for this issue.
Sep 20, 05:11 UTC

Identified - New signups are currently failing. We've identified the cause and are currently working to fix the issue.
Sep 20, 04:43 UTC

Sep 19, 2022

Some incoming messages experienced an unusual delay [us-west-2]

Resolved - This incident has been resolved.
Sep 19, 17:21 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 16:58 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 19, 16:52 UTC

Investigating - We are experiencing an issue affecting a small part of our customers that delayed the import of some messages [us-west-2]
Sep 19, 16:52 UTC

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

Search is affected for some customers in [us-west-2]

Resolved - This incident has been resolved.
Sep 12, 10:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 12, 10:28 UTC

Identified - The issue has been identified and a fix is being implemented.
Sep 12, 10:21 UTC

Investigating - We are currently investigating this issue.
Sep 12, 10:06 UTC

Sep 11, 2022

No incidents reported.

Sep 10, 2022

No incidents reported.