All Systems Operational
App ? Operational
Sync engine ? Operational
Real time events ? Operational
API ? Operational
Push notifications ? Operational
Mandrill ? Operational
SendGrid ? Operational
Smooch ? Operational
Intercom ? Operational
Facebook ? Operational
Twilio ? Operational
Twitter ? Operational
Integrations Operational
Transactional emails ? Operational
Search engine Operational
Front Chat Operational
Calendar ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 20, 2020
Delays in sending outbound mail for SMTP channels
Resolved - This incident has been resolved.
Feb 20, 18:38 UTC
Monitoring - We are no longer seeing delays in outbound mail from SMTP channels. We'll continue to monitor.
Feb 20, 18:30 UTC
Investigating - We are currently investigating delays in outbound emails from SMTP channels. Users may experience delays of up to 15 minutes before sent mail is delivered. We expect the issue to be resolved within 15-30 minutes.
Feb 20, 18:24 UTC
Outbound delivery delays
Resolved - We've been notified that the issue is resolved and all delayed mail has now been sent.
Feb 20, 03:55 UTC
Monitoring - Update from Sendgrid: "We have confirmed the subset of delayed mail has fully dequeued. We’re currently monitoring system performance. We apologize for any inconvenience this may have caused. Please contact our Support team at https://support.sendgrid.com with any questions."
Feb 20, 02:44 UTC
Identified - Update from Sendgrid: "We've confirmed that new mail received is being processed and delivery is attempted as normal. We are currently working to dequeue the subset of mail that was delayed between approximately 4:30 pm MT and 5:00 pm MT. We will continue to update as that mail dequeues."
Feb 20, 01:41 UTC
Investigating - One of our mail delivery providers is experiencing delivery delays. Only SMTP Inboxes and transactional emails are affected. For more information see: https://status.sendgrid.com/incidents/637d8tg2tt5z
Feb 20, 01:16 UTC
Feb 19, 2020
[US] Delays in counters update
Resolved - This incident has been resolved.
Feb 19, 18:52 UTC
Monitoring - Our counters processing system is recovering.
Feb 19, 18:27 UTC
Identified - We are experiencing delays on the infrastructure responsible for updating counters (numbers that indicate how many conversations are in each folder)
Feb 19, 17:46 UTC
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Inboxes not loading for some customers
Resolved - This incident has been resolved.
Feb 12, 00:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 00:10 UTC
Update - We are continuing to investigate this issue.
Feb 11, 23:50 UTC
Investigating - We are currently investigating this issue.
Feb 11, 23:40 UTC
Feb 11, 2020
Issues with our search component
Resolved - This incident has been resolved.
Feb 11, 06:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 05:50 UTC
Update - We are continuing to investigate issues with our search component.
Feb 11, 04:33 UTC
Investigating - We are currently investigating this issue.
Feb 11, 02:45 UTC
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

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