Identified - We continue to work on fixing the root cause as our systems are recovering.
Jun 4, 20:02 UTC
Monitoring - US search is recovered but we are continuing to monitor and investigate the cause
Jun 4, 19:34 UTC
Investigating - We are experiencing elevated errors on search queries in the US region. Searching for conversations, contacts, tags and signatures may be unresponsive at the moment.
Jun 4, 19:11 UTC
App ? Operational
Sync engine ? Operational
Real time events ? Operational
API ? Operational
Push notifications ? Operational
Mandrill ? Operational
SendGrid ? Operational
Smooch ? Operational
Intercom ? Operational
Facebook ? Operational
Twilio ? Operational
Twitter ? Operational
Integrations Operational
Transactional emails ? Operational
Search engine Partial Outage
Front Chat Operational
Calendar ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 4, 2020

Unresolved incident: Search Issues in the US Region.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Resolved - The issue has been resolved. All affected conversations are now up to date in our search engine.
May 28, 21:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 20:33 UTC
Identified - The issue has been identified and a fix is being implemented.
May 28, 20:21 UTC
Investigating - We are experiencing delays in search indexing in the US.
Most recent conversations may not appear immediately in the search results.
May 28, 19:41 UTC
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.