All Systems Operational
App   ? Operational
Sync engine   ? Operational
Real time events   ? Operational
API   ? Operational
Push notifications   ? Operational
Mandrill   ? Operational
SendGrid   ? Operational
Mailjet   ? Operational
Smooch   ? Operational
Intercom   ? Operational
Facebook   ? Operational
Twilio   ? Operational
Truly   ? Operational
Twitter   ? Operational
Integrations   Operational
Transactional emails   ? Operational
Search engine   Operational
Front chat   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2018

No incidents reported today.

May 24, 2018
Resolved - This incident has been resolved.
May 24, 19:44 UTC
Update - We are continuing to work on a fix for this issue.
May 24, 19:37 UTC
Update - We are continuing to work on a fix for this issue.
May 24, 19:36 UTC
Identified - The issue has been identified and a fix is being implemented.
May 24, 19:36 UTC
Investigating - We are currently investigating this issue.
May 24, 19:32 UTC
May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018
Postmortem - Read details
May 15, 14:43 UTC
Resolved - This incident has been resolved.
May 14, 14:49 UTC
Monitoring - Front was unavailable for 10 minutes between 7:10am PST and 7:20am PST.
We are monitoring the situation but everything should be back to normal.
May 14, 14:27 UTC
Resolved - This incident has been resolved.
May 14, 12:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 11:49 UTC
Investigating - Recent messages will appear in search results after a delay of about 15 minutes.
May 14, 10:57 UTC
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Resolved - This incident has been resolved.
May 11, 05:39 UTC
Update - We are continuing to monitor for any further issues.
May 11, 05:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 01:41 UTC
Investigating - We are seeing delays on indexing conversations again. We are actively working on this.
May 11, 00:52 UTC
Resolved - This incident has been resolved.
May 11, 00:29 UTC
Monitoring - All messages have now been processed and no delays are to be expected.
We are monitoring this.
May 10, 23:57 UTC
Identified - We've identified the issue coming from our cloud provider Microsoft Azure.
We are currently working to recover the situation and start indexing new messages in Front for search
May 10, 23:22 UTC
Investigating - We are currently investigating an issue with our search cluster.
Only new conversations are affected, in our US datacenter.
May 10, 22:37 UTC