All Systems Operational
App ? Operational
Sync engine ? Operational
Real time events ? Operational
API ? Operational
Push notifications ? Operational
Mandrill ? Operational
SendGrid ? Operational
Smooch ? Operational
Intercom ? Operational
Facebook ? Operational
Twilio ? Operational
Twitter ? Operational
Integrations Operational
Transactional emails ? Operational
Search engine Operational
Front Chat Operational
Calendar ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Recent conversations may not show up in search results
Resolved - This incident has been resolved.
Apr 3, 16:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 16:43 UTC
Investigating - We are experiencing delays in search indexing in the US.
Most recent conversations may not appear immediately in the search results.
Apr 3, 15:37 UTC
Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020
Elevated error rate
Resolved - This incident has been resolved.
Mar 31, 00:44 UTC
Monitoring - We have recovered from the incident and are currently monitoring.
Mar 31, 00:35 UTC
Update - We are currently investigating on an incident with one of our providers.
We apologize for the inconvenience and will update the status page.
Mar 30, 23:56 UTC
Update - We are continuing to investigate this issue.
Mar 30, 23:54 UTC
Investigating - We are observing an elevated error rate on our endpoint. This might cause some actions to fail randomly. We are looking into it.
Mar 30, 23:41 UTC
Mar 29, 2020

No incidents reported.

Mar 28, 2020
[EU] Search cluster maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 UTC
Scheduled - We are performing updates to our search infrastructure as part of continuous efforts to make Front more reliable and bring new features.

What is the impact?
Search will be unavailable for a few minutes for our EU customers
Mar 27, 09:41 UTC
Mar 27, 2020

No incidents reported.

Mar 26, 2020
Delays in US infrastructure
Resolved - This incident has been resolved.
Mar 26, 20:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 18:43 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 18:20 UTC
Investigating - We are currently investigating this issue.
Mar 26, 18:14 UTC
[US] Delays in counters update
Resolved - This incident has been resolved.
Mar 26, 18:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 18:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 17:10 UTC
Investigating - We are experiencing delays on the infrastructure responsible for updating counters (numbers that indicate how many conversations are in each folder)
Mar 26, 16:25 UTC
Mar 25, 2020

No incidents reported.

Mar 24, 2020
Inbox counters may be incorrect
Resolved - This incident has been resolved.
Mar 24, 01:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 24, 00:03 UTC
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