Front Status

All Systems Operational

App Operational

Real time events Operational

API and integrations Operational

Push notifications Operational

Rules and Workflows Operational

SMTP (non-Gmail / O365) Operational

Gmail Operational

O365 Operational

Facebook Operational

Twitter Operational

Twilio Operational

Other channels Operational

Front chat Operational

Calendar Operational

Analytics Operational

Knowledge Base Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2024

No incidents reported today.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

Exchange Online mailboxes sync delay [office365]

Resolved - This incident has been resolved.
Nov 26, 02:52 UTC

Update - Our systems have fully recovered. We are now retrying failed tasks.
Nov 26, 00:07 UTC

Monitoring - Microsoft deployed a fix. Our systems are recovering.

Latest update from Microsoft:
> At 20:52 CET
> We're continuing to redirect traffic and apply targeted remediation to impacted servers.
> We've observed initially positive results in some areas, and we're monitoring service health closely as our mitigation workstreams continue in parallel.
Nov 25, 20:26 UTC

Update - Microsoft is deploying a fix

> At 15:27 CET
> We’re monitoring the progress of the fix, which has been deployed to approximately 60% of the affected environments. We’re continuing our manual restarts on the remaining impacted machines.

We are closely monitoring our systems for signs of recovery; however, we have not observed any significant progress at this time.
Nov 25, 15:47 UTC

Update - Microsoft is still investigating the issue; here is their latest update.

> We’re continuing to investigate recent changes, service telemetry and the failure paths to determine the root cause of impact.

Source: https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)
Nov 25, 10:49 UTC

Identified - Our partner Microsoft is experiencing a service degradation affecting Exchange Online mailboxes. You can follow Microsoft Issue ID MO941162 for more details. This may cause outbound/inbound delays for customers using Office 365, as Front cannot connect to Microsoft servers.
Nov 25, 08:41 UTC

Nov 25, 2024

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.