Emergency database maintenance [us-west-1][by_company_00009]

Scheduled Maintenance Report for Front

Completed

The emergency maintenance has been completed with less than 5 minutes of downtime.

Posted Aug 09, 2024 - 04:17 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 09, 2024 - 03:40 UTC

Scheduled

We identified a low-level bug in our database software that is causing intermittent user-visible slowness and errors. To fix the bug we are planning to perform an emergency database upgrade.

We expect the Front application and Front Chat widget (if used) to be unavailable for approximately 10 minutes during this maintenance window.

There will be no data loss and all new inbound messages will be available once service is restored.

Posted Aug 08, 2024 - 23:46 UTC

This scheduled maintenance affected: App and Front chat.