US Region - Application is unable to load

Incident Report for Front

Resolved

This incident has been resolved.

Posted Sep 17, 2019 - 13:52 UTC

Update

Front should load as expecting and we are monitoring the system further.
We are in still in contact with AWS regarding this.

Posted Sep 17, 2019 - 13:11 UTC

Monitoring

We have moved to a backup infrastructure to work around the issue. We are no longer seeing any errors.

Posted Sep 17, 2019 - 13:10 UTC

Identified

We've contacted Amazon Web Services as we've identified the issue.
AWS is already on the case and is currently looking at why we are getting these errors.

Posted Sep 17, 2019 - 12:45 UTC

Investigating

We are currently investigating issues with loading Front for US customers.
If Front was already loaded, you might encounter intermittent issue loading conversations.

Posted Sep 17, 2019 - 12:40 UTC

This incident affected: App.