Front Chat intermittent errors

Incident Report for Front

Resolved

A fix has been implemented by our downstream provider. Chat messages should resume behaving normally.

Posted May 17, 2019 - 21:57 UTC

Identified

The issue has been identified.

Posted May 17, 2019 - 14:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 17, 2019 - 14:00 UTC

Investigating

A downstream provider is experiencing intermittent errors that prevent some Front chat messages from reaching Front

Posted May 17, 2019 - 14:00 UTC

This incident affected: Front chat.