Errors sending Intercom replies [intercom]

Incident Report for Front

Resolved

This incident has been resolved.

Posted Dec 21, 2023 - 20:11 UTC

Monitoring

A fix has been deployed for this issue and we are monitoring sending and receiving for Intercom channels.

Posted Dec 21, 2023 - 19:36 UTC

Investigating

We have identified an issue with sending Intercom replies to conversations created before 04:00 UTC. Our engineers are working on a solution and estimate that the issue will be resolved in the next hour.

Posted Dec 21, 2023 - 18:54 UTC

This incident affected: Other channels.