Verification is currently underway for the maintenance items.
Posted Nov 12, 2023 - 03:19 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 12, 2023 - 02:00 UTC
Scheduled
Between Sunday 2023-11-12 0200 UTC and Sunday 2023-11-12 0300 UTC, customers in our eu-west-1 data center region may experience an interruption to the following features: loading conversations, loading conversation lists, and reopening conversations from an integration. This is due to planned maintenance work required on a core database service.
What is the impact? During the window, the conversations viewing experience will be degraded or unavailable. The display of new messages, counter updates of all workspaces, and some asynchronous conversation mass-actions will be delayed.
Why are we doing this? One of our core database clusters needs to be restarted during the maintenance window while we perform an important security upgrade. We are doing this type of work during off-hours to minimize disruption to customers.
What will the exact experience be for our customers during the change? Developers trying to use the API via integrations: They may receive a 503 "service unavailable" error in their list conversations responses during the interruption. This should be resolved once the maintenance is complete.
Teammates already logged in: They will receive a Front error message in their conversation list and will have limited functionality during the maintenance window.
Teammates trying to load the app: The app will load. Once loaded, they will receive a Front error message in their conversation list and will have limited functionality during the maintenance window.
What will happen to inbound messages? They will be queued up and processed/delivered once the affected features are back up.
What will happen to messages that are scheduled to be sent during this time? Outgoing messages will not be delayed.
Posted Oct 27, 2023 - 15:24 UTC
This scheduled maintenance affected: App and API and integrations.