AI answers for Chat errors

Incident Report for Front

Resolved

This incident has been resolved.

Posted Dec 27, 2024 - 00:01 UTC

Update

We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

Posted Dec 26, 2024 - 23:19 UTC

Monitoring

We are seeing AI Answers in Chat back to being fully operational. We will continue monitoring.

Posted Dec 26, 2024 - 23:18 UTC

Identified

AI Answers functionality in Chat is degraded due to an outage with an upstream provider. We are working on a mitigation. In the meantime, AI Answers chatbot nodes will follow the "AI doesn't resolve the inquiry" branch.

Posted Dec 26, 2024 - 21:48 UTC

Investigating

We're investigating some errors only affecting our AI answers functionality with Chat

Posted Dec 26, 2024 - 21:30 UTC

This incident affected: Front chat.