Search is degraded for some customers in US [by_company_00003]

Incident Report for Front

Resolved

This incident has been resolved.
Posted May 26, 2023 - 22:54 UTC

Monitoring

We have recovered from search indexing delays and are caught up on the search indexing backlog. We are keeping a close eye.
Posted May 26, 2023 - 22:34 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 26, 2023 - 22:33 UTC

Identified

We are seeing a delay in conversations being indexed in search. We have identified the issue and are working on a solution.
Posted May 26, 2023 - 22:08 UTC