Elevated sending errors for SMS and WhatsApp messages [twilio] [twilio_whatsapp]

Incident Report for Front

Resolved

Our provider has implemented a solution and the error rate has returned to normal levels. No messages were lost during this incident.

Posted Aug 31, 2020 - 20:12 UTC

Update

Our third-party provider has identified the cause of the elevated error rate and is working on a solution.

Posted Aug 31, 2020 - 19:19 UTC

Identified

A third-party provider is reporting an elevated error rate that is temporarily preventing some SMS and WhatsApp messages from sending.

Posted Aug 31, 2020 - 17:59 UTC

This incident affected: Twilio.