Some Canadian customers are experiencing degraded messaging capability

Incident Report for Front

Resolved

We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app
Posted Oct 11, 2025 - 00:20 UTC

Monitoring

We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance
Posted Oct 10, 2025 - 17:39 UTC

Update

We are continuing to investigate this issue, and are yet to identify a root cause

Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device.

We will update this page as soon as we have more information
Posted Oct 10, 2025 - 02:15 UTC

Update

We are still investigating the issue and searching for the root cause.
Posted Oct 09, 2025 - 23:19 UTC

Update

We are continuing to investigate this issue.
Posted Oct 09, 2025 - 22:14 UTC

Update

We are continuing to investigate this issue.
Posted Oct 09, 2025 - 21:36 UTC

Investigating

Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.
Posted Oct 09, 2025 - 21:29 UTC
This incident affected: App, SMTP (non-Gmail / O365), Gmail, and O365.