Rule autoreplies for Twilio channels not sending [twilio]

Incident Report for Front

Resolved

This incident has been resolved.

Posted Sep 22, 2022 - 22:02 UTC

Monitoring

We have deployed the fix. We are now working on retrying all auto-replies that did not get sent in the past 24 hours.

Posted Sep 22, 2022 - 21:38 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 22, 2022 - 21:11 UTC

Identified

We're aware of an issue that is causing all rule-based autoreplies for Twilio channels to not be sent for the past 24 hours. We believe we've identified the issue and are working on a fix. Once the fix is rolled out, we'll begin retrying all autoreplies that did not send.

Posted Sep 22, 2022 - 20:53 UTC

This incident affected: Twilio.