Front is less responsive for some customers in us-west-1 [us-west-1][by-company-00017]

Incident Report for Front

Resolved

This incident has been resolved.

Posted Aug 31, 2023 - 16:55 UTC

Identified

We have identified a potential cause, and are beginning to see the app's responsiveness improving.

Posted Aug 31, 2023 - 16:34 UTC

Investigating

We're seeing increased API latency for a subset of our US customers, leading to a slower experience when using Front's app. (Actions in Front are taking 10-20 seconds to complete in some cases). We're working on identify the root cause and returning the app's responsiveness to normal levels.

Posted Aug 31, 2023 - 15:23 UTC

This incident affected: App.