Front is less responsive for some customers in us-west-1 [us-west-1][by-company-00017]

Incident Report for Front

Resolved

This incident has been resolved.

Posted Sep 05, 2023 - 17:41 UTC

Update

The team has implemented measures, and we are beginning to see improvements.

Posted Sep 05, 2023 - 17:10 UTC

Update

We've identified the issue, and our team is actively working on measures to mitigate it.

Posted Sep 05, 2023 - 16:36 UTC

Identified

We're seeing increased API latency and delays in receiving new messages for a subset of our US customers, leading to a slower experience when using Front's app. (Actions in Front are taking 10-20 seconds to complete in some cases).

Posted Sep 05, 2023 - 16:08 UTC

This incident affected: App, Gmail, and O365.