[us-west-1] Delays in inbound and outbound messages, real time events and push notifications

Incident Report for Front

Resolved

This incident has been resolved.

Posted May 04, 2023 - 23:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 04, 2023 - 21:28 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 04, 2023 - 21:24 UTC

Identified

We have deployed a fix and we expect to recover within the next 10 minutes.

Posted May 04, 2023 - 21:20 UTC

Investigating

We are currently investigating this issue.

Posted May 04, 2023 - 21:15 UTC

This incident affected: Real time events, Push notifications, SMTP (non-Gmail / O365), Gmail, O365, and Front chat.