Delays on generation of certain AI outputs

Incident Report for Front

Resolved

This incident has been resolved.

Posted Oct 06, 2026 - 15:53 UTC

Monitoring

Backlog has reduced. We're continuing to monitor.

Posted Oct 06, 2026 - 15:31 UTC

Update

We are continuing to investigate this issue.

Posted Oct 06, 2026 - 15:20 UTC

Investigating

We are experiencing a backlog with regards to the generation of certain AI outputs, including conversation summary and Smart QA/CSAT reviews. Some of these may take a few minutes longer to appear than normal. We are working on clearing the backlog.

Posted Oct 06, 2026 - 15:19 UTC