Search component
Incident Report for Front
Resolved
This incident has been resolved.
Posted 21 days ago. May 05, 2018 - 01:50 UTC
Update
Our search cluster is stable again. Contacts, tags and search are working again.
We are still processing a backlog of messages so that not all messages will appear in the search results.
Posted 21 days ago. May 04, 2018 - 22:58 UTC
Update
Our search issue has escalated and impacts contact search too. We are actively working on this.
Posted 21 days ago. May 04, 2018 - 22:26 UTC
Investigating
We're investigating timeouts and errors returned by our search component.
Posted 21 days ago. May 04, 2018 - 22:18 UTC
Update
We are still working through the US backlog of messages to be indexed for our search engine.
EU customers are no longer affected.
Posted 21 days ago. May 04, 2018 - 21:50 UTC
Update
We are working to add the missing conversations back to the search engine.
Posted 21 days ago. May 04, 2018 - 19:16 UTC
Identified
We identified the issue and the team is actively working on this.
Posted 21 days ago. May 04, 2018 - 18:40 UTC
Investigating
We are seeing errors indicating that we are unable to index some conversations in our search engine. We're currently investigating errors returned by our search component.
Posted 21 days ago. May 04, 2018 - 17:20 UTC
This incident affected: Search engine.